Frequently Asked Questions
Rental and booking of your photobooth
Reservations are closed on D-8. However, depending on the desired delivery address, we can still look into the possibility of integrating an additional machine into one of our tours.
Please contact us and let us know your request. We will answer you as soon as possible.
We offer photobooth rental for individuals only for the weekend (Friday, Saturday and Sunday). However, as deliveries take place on Thursdays and Fridays, it is possible to have your photobooth as early as Thursday depending on the tour planned that day. Contact us for more information.
We offer a deposit or insurance system. The deposit, collected at the time of payment, amounts to 350€ and will be retained in part or in full if the machine returns to us damaged. We can also charge more if the damage is more than 350€.
The 29€ insurance covers any possible damage (except vandalism, negligence and theft). It is not refunded and does not require the payment of a deposit.
The deposit is collected at the time of payment and may be retained if damage is found to the machine when it returns to our premises. We can also charge more if the damage is more than 350€.
The insurance covers any possible damage in spite of a use as a good family man and makes it possible not to have to pay the deposit. The insurance does not cover vandalism, negligence and theft.
We recommend to pay the deposit at least 8 days before the event, as this is when we prepare the bollards for delivery. If the deposit has not yet been paid, the photobooth will be blocked and will require an unlock code which you will receive after paying the deposit.
The deposit will be returned within 7 days to the account used for the payment, if no damage has been done to the photobooth. However, please allow one month for the amount to be returned to your bank account, due to bank delays beyond our control.
Packages and rates
Yes, the prices shown are all-inclusive and include the rental of your photobooth, delivery and returns as well as the various options offered (unlimited digital photos, customizable frames, sending by e-mail, photo gallery…).
To these options included in the packages, you can add other elements not included such as the guestbook, photobooth accessories or the dismantling of the photo booth for example.
Delivery and return
The delivery dates are proposed according to the encoded address.
On the Monday before the event, we calculate the most efficient and ecological delivery routes in order to deliver to all our customers free of charge.
You will then receive an email with the approximate transit times of our deliveryman.
Delivery routes are calculated to be the most efficient and environmentally friendly so that we can deliver to all our customers free of charge. For this reason it is unfortunately not possible to change the dates and times of the routes.
It is however possible to change the address (within a radius of 20km) and/or the person who will receive the Burddy.
It is possible to change your delivery and return address up to 24 hours before the delivery man passes by. To do this, go to your customer area, where your past and future rentals are listed. By clicking on the icon in the “Actions” column of your upcoming event, you will then be able to modify your address.
In case of last minute changes, do not hesitate to contact us. We will try as much as possible to integrate your address in one of the tours already organized.
No, these services are not included in our packages. The set-up and dismantling of the photobooth is very simple and everything is done in about ten minutes, with two people. Everything is explained and detailed in the manual, a real child’s play!
However, if you would like someone to take care of dismantling your photobooth, please select this option when making your reservation. Otherwise and if our delivery man takes care of the dismantling, we will have to charge a fee on your deposit.
We offer 4 types of photo format: 10×15 (portrait format), 15×10 (landscape format), 5×15 (vertical strip format) and 15×5 (horizontal strip format).
By choosing a package with instant prints, for example a 200 prints package, you will be able to make 200 10×15 or 15×10 prints (classic format), or the double in 5×15 or 15×5 strip format, i.e. 400 prints. It is quite possible to mix these formats for your event. All you have to do is create the frames with the corresponding formats when you customize them.
You will then be able to create a classic frame in portrait format, another classic frame in landscape format, and a last one in vertical strip format for example.
The personalization of photo frames is included in all our packages (100% digital and with prints). You will be able to personalize your frames thanks to our online tool accessible from your customer area. The frames created before the delivery of the photobooth are automatically loaded on your terminal. For the frames created once your photobooth has been delivered, you just have to synchronize the machine in wifi thanks to the button on the interface.
It is possible to create and select up to 16 different frames with many different layouts and formatting options (backgrounds, texts…) The proposed formats are 15×10 (landscape), 10×15 (portrait), 15×5 (horizontal strip) and 5×15 (vertical strip). You can also download the frame templates in PNG or PSD (Photoshop) format to create fully customized frames.
Don’t panic! We have provided an ultra simple interface, and all the features are explained! Once the photobooth is installed and plugged in, everything is ready to use. All you have to do is take a picture of yourself, choosing on the large touch screen among the frames you’ve created.
Once the photo has been taken, you will have the option of printing it (if your package includes instant prints) or sending it by e-mail (live if you have connected the terminal via wifi, delayed when you return the terminals to our warehouse otherwise). The interface is playful and user-friendly, and even children will get into the game!
You can retrieve taken photos directly by inserting a USB memory stick or hard disk into the terminal.
The web gallery is then sent to you by email once we recover the box, and you will be able to recover the photos as well, or pass on the gallery to your guests.
Finally, it is possible to send the photos by live e-mail. If the kiosk is not connected to the internet, the e-mails will be sent once the kiosk is back in our warehouse.